Leading appliance services provider 247around has launched a FREE National Video helpline to meet the surging demand amid the nationwide lockdown. The platform will use WhatsApp, and Google meeting integration on 247around proprietary software.
Powered by the company’s employees working from home, it will allow customers to seamlessly book appointments via a free helpline number – 9555000247. This comes as a boon for the customers since the technicians are not permitted to visit them to fix the appliances. Technicians are highly skilled, experienced and are trained in remote diagnostic techniques. Appliances such as refrigerators, water purifiers, air conditioners, washing machines, gas-burners etc. can be fixed online using this service.
Sharing his insights, Mr. Nitin Malhotra, CEO and Co-Founder, 247around, says, “Industry receives 25 million electronic products for repair in every 30 days. This is the quantum of people who are suffering. Most popular appliances we are solving online are Gas-burners, Water purifiers, AC, Washing Machine and dishwashers. Success ratio of video repair is 25-30%. We are happy that we are able to delight these customers.”
Founded in 2015, 247around operates with 10,000+ technicians across India and is partner to leading home appliance brands like Sharp, Boat, Whirlpool, Godrej Hit, Videocon, Akai and Lifelong.
Incepted on April 1, 2015, and headquartered in Noida, 247around is a digital post-purchase home appliance servicing partner for leading brands like Sharp, Boat, Whirlpool, Godrej Hit, Videocon, Akai, Amazon, Flipkart to provide seamless customer experiences. Its technology platform enables OEMs with remote diagnostics of appliances and provides services such as installation, repair, returns-validation, maintenance contracts, and warranty services. With 45,000 monthly transactions across India, the company operates in 800 cities and 19,500 pin codes through a strong network of 1000+ service centres and 10,000+ technicians